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OUR COMMITMENT
Quality Tea, Guaranteed
Return & RefundPolicy
We aim to deliver the highest quality tea products with complete transparency and customer satisfaction.
Return & Replacement Eligibility
Requests must be raised within 48 hours of delivery
- Only unopened and unused products are eligible
- Product must be in original packaging with all seals intact
- No refunds are offered under any circumstances
No Refunds On
Important restrictions
Opened Packages
Due to the consumable nature of tea, opened packs cannot be refunded under any circumstances.
Replacement Policy
We offer replacement only in case of:
Damaged product
Incorrect item delivered
Damaged in Transit
Product arrived damaged
Broken Seal
Packaging seal broken
To request a replacement, customers must provide:
- Clear unboxing video (mandatory)
- Video must show the package being opened from a sealed condition
- Visible proof of damage or incorrect product
- Requests without valid video proof will not be accepted
Note: Verdella reserves the right to reject any replacement request that does not meet the above conditions.
Quick Timeline
Report Issue
Within 48 hours of delivery
Verification
Send photos of the issue
Resolution
Replacement processed
Return Address
Location
Siliguri, West Bengal, India
Need Help?
Contact our support team
We're here to ensure you have the best tea experience possible.